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This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
You safely remove the USB device from the USB port. You reconnect the same USB device or a different USB device to the same USB port on the hub. In this scenario, the computer does not detect the USB device. Note This issue affects USB 2.0 hubs and USB 2.0 components in USB 3.0 hubs. This issue occurs because the USB port is disabled. Locate Universal Serial Bus Controllers Apple Mobile Device USB Driver. It is also possible the device may show under Imaging Devices, Portable Devices, Other Devices or as an MTB USB Device. Right-click and select Update Driver Software. The package provides the installation files for Intel 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 Driver version 10.1.1.12. If the driver is already installed on your system, updating (overwrite-installing) may fix various issues, add new functions, or just upgrade to the available version.
Original product version: Windows 10, version 1703
Original KB number: 4021854
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Symptom
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
Cause
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
I'm trying to find the latest Intel MEI Driver, but all I can find is downloads from third-party websites. Is there no download from Intel's page for Windows 10 64-bit? Intel will only update their drivers and allow MS to sign them, if there are issues or changes. To update your Surface with the latest drivers and firmware from the Download Center, select the.msi file name that matches your Surface model and version of Windows. For example, to update a Surface Book 2 with build 15063 of Windows 10, choose SurfaceBook2Win100092.msi.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
Resolution
To fix this issue, use one of the following methods.
Method 1
To resolve this issue, install update 4022716.
Method 2
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
Method 3
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note
See the device manufacturer's user guide for specific instructions about how to install the driver.
Method 4
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If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
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- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
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When it restarts, Windows will try to reinstall the device by using the device-specific driver.