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Intermec has unveiled an upgraded line of 70 Series ultra-rugged mobile computers featuring radio-frequency identification. The devices enable professionals in health care and retail to track equipment and merchandise.
The company launched the new models Jan. 14 at the National Retail Federation Show in New York.
The 70 Series consists of the CK70, CN70 and CN70e mobile devices with integrated RFID and no external antenna. Models in the series were built to handle separate applications in a supply chain, Kurt Mensch, principal product manager for Intermec, told eWEEK.
Of the three 70 Series models with RFID, the CN70e has the most compact form factor and is meant for highly mobile environments, said Mensch. With the 70 Series' compact size, it's small and pocketable for clinicians and technicians in a hospital, he said.
The new devices run Windows Embedded Handheld 6.5.3 and support voice over IP (VOIP), speech-recognition and push-to-talk applications.
Further reading
They are distinguished by their keypads and battery life, Mensch noted. The CK70 has a longer keypad than the CN70 and CN70e, according to Mensch. The keypad is suitable for environments, such as hospitals, where users need to wear gloves, he said.
As for battery life, the CK70 lasts up to 14 hours, and the CN70 and CN70e run for about 11 hours, said Mensch.
The devices can read tags to track inventory in the retail, health care, industrial and government markets.
Intermec's 70 Series offers a single platform that consists of one software build, set of peripherals and charging system, the company reported.
The Intermec devices can be used to tag wheelchairs, hospital beds and diagnostic equipment, said Mensch. Hospital staff can track the items' location and maintenance history, said Mensch.
'You can do a quick master inventory of an area,' he said.
Staff in hospital emergency rooms can use the 70 Series to make sure doctors have the equipment they need for emergency procedures. RFID is also used to spot sponges and instruments inside patients after surgery, Mensch noted.
The items have small RFID tags attached to them. RFID can also help the food industry prevent illness outbreaks.
With infants lying in carts, fixed RFID readers on the devices can scan newborns' wristbands to keep track of them and spot when they're moved.
'You can tell whether or not something is passed through the doorway,' said Mensch.
The devices can help parents avoid the horror stories of newborns being swapped and going home with the wrong family. RFID can also help identify patients who are suffering from dementia or being treated in a mental health ward.
'People-tracking becomes important because it's a safety concern,' said Mensch. 'You want to make sure that you have the right patient or that a patient didn't go out the doorway.'
RFID has advantages over bar codes, Mensch explained.
'It's a little less obtrusive with RFID versus bar code where you have to twist the wristband around to read it,' he said. 'With RFID, if they're sleeping or rolled over on their side, you can still make sure it's the right patient.'
Components in field sales kits such as screws are also RFID-tagged, said Mensch, and the Intermec handheld devices allow sales workers to keep track of equipment.
Users can run applications on the 70 Series itself or connect to a wireless LAN to access electronic health records or maintenance record databases, said Mensch.
The Intermec devices are able to withstand harsh working environments, such as temperatures of -4 degrees Fahrenheit to 140 F. The devices conform to the military standard MIL-STD 810G and can survive an 8-foot fall to concrete.
In addition, the devices have an Ingress Protection rating of IP67 for resistance to rain and dust.
Problems, Causes and Solutions
Troubleshooting Printer Operation
No power or loss of power
Possible Causes
The AC power cable is damaged or disconnected.
Printer breaker circuit tripped.
- Be sure that the AC power cord is plugged into both the printer and an electrical outlet.
- Replace the cable if it is damaged.
- Turn the print off, then back on.
Labels stop feeding through the printer.
Possible Causes
Printer is out of media.
The label stock is loaded incorrectly.
Media is sticking to the paper path.
- Load new media.
- Check the media path.
- Clean the paper path.
Printer slows down
Possible Causes
You have incorrectly set the image bands or print speed.
Printer has aborted and reset the print speed and image bands.
Labels stick to door or fail to strip
The self-strip roller is dirty.
The alert LED flashes and printing stops
The print head has overheated.
Leave printer idle to cool. Printing will resume when it has cooled.
Media Fault
Possible Causes
The print head is up.
Sensor type is set incorrectly.
Media is loaded incorrectly.
Make sure the print head is down. The head lift lever should be straight up and down. Press the feed/pause button to resume printing.
Configure the printer for the correct sensor for the print mode that you are using.
Reload the media.
Test configuration label does not print
The media is loaded incorrectly.
The printer is configured for self-strip media.
Media fault.
Reload the media.
Set the printer to the default configuration using the DIP Switches.
Remove media from under the label sensor.
Printer is not printing, not communicating or not print properly
Corrupt or incorrect information in printer memory.
Reset the memory to return the printer to its default configuration. After you reset the memory, power off the printer and return the DIP Switches to the desired settings.
Troubleshooting Print Quality
Blotches printing on labels
Dirty print head
Dirty media path or rollers
Poor quality label or ribbon stock
Clean the print head
Clean the media path
Use higher quality label and ribbon stock
Printing is too light or too dark
Incorrect darkness control setting
Incorrect media sensitivity setting
Poor quality label or ribbon stock
Dirty print head
Adjust the knob to achieve the best print quality.
Change the sensitivity setting to match the media type. If the sensitivity setting is correct, try changing the darkness adjustment.
User a higher quality label and ribbon stock.
Printing not aligned on label
Be sure that the media is loaded correctly.
Labels are not stopping at the right point for removal
Incorrect label rest point setting.
Incorrect label stock setting.
Adjust the label rest point.
Set the printer to thermal transfer or direct thermal label stock.
Print quality is poor
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Incorrect media sensitivity setting.
Incorrect darkness control setting.
Print speed exceeds the capacity of the media.
Print head, platen roller or label path are dirty.
Uneven print contrast (density).
Poor quality label or ribbon stock.
Ribbon wrinkle.
Ribbon installed upside down.
Direct thermal/thermal transfer switch set in the wrong position.
Media may be slipping against the platen roller causing the printing to compress.
Change sensitivity setting to match the media being used. If the sensitivity setting is correct, try changing the print darkness.
Adjust the darkness control.
Lower print speed or use media rated for the print speed being used.
Clean print head, platen roller and label path
Adjust the bias screw.
Use a higher quality label and ribbon stock.
Check that the label and ribbon stock are adjusted properly.
Be sure that the ribbon is installed with the shiny side facing the print head.
Set the media switch for the type of media being used.
The printer skips labels randomly or sends an intermittent error
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The label format extends beyond the label length.
The label mark sensor is not in the correct position.
Edit the format to ensure that the text fits on the label.
Properly position the label mark sensor.
Troubleshooting Communications
Printer does not communicate with the host
Serial port is incorrectly configured.
Damaged or incorrect I/O cable.
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Make sure the serial port configuration settings match that of the host.
Check the connections at both ends and the pins and replace cable, if necessary.